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Call Centre Agents (5)

Precision Air 

Job Description


Precision Air is a fast growing private Tanzanian airline which operates in partnership with
Kenya Airways with plans to expand wings beyond East Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction,
Suitably qualified candidates are invited to fill the vacant positions available in our
organization as follows:
Report To: Call Centre Supervisor
Responsibilities
You will be reporting to call centre supervisor. Precision Air Services PLC Please take note of
Your Responsibilities
Role Purpose
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
Key Accountabilities / Responsibilities
· Make ticket reservations, confirmations, reconfirmations and seat selection for clients on
PW flights in compliance with the carrier policies, procedures and customer expectations.
· To give fare quotes to all PW clients including group quotations and bookings.
· To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures
· Give clients flight details and information and details.
· Handle and issue E- tickets on behalf of the company and accordance to company procedures.
· Handle flight disruptions, advising clients, reissue and revalidate electronic tickets
· Handle telephone & email enquiries as regards travel information.
· To protect and enhance revenue collection to meet carriers expectations and customer expectations
· Any other duties as may be assigned by your supervisor
Key Performance Indicators
· Meets the set passenger ticket sales targets
· 100% accuracy in fare quotation and collection of monies.
· Telephone answered within 3 rings
· Response to emails within working
Competencies
· Integrity
· Team player
· Proactive/ result oriented
· Pleasant & presentable
· Communication / interpersonal skills
· Resilient
· Self motivated
· Customer Service in Airline environment
Knowledge, Skills, Experience
· IATA/UFTAA Foundation/consultants diploma
· Certification in relevant computer application
· Experience in delivering service in demanding consumer environment
· Fluency in appropriate foreign languages an added advantage

How to Apply


Interested applicants should submit their expression of interest including curriculum vitae and supporting statement to 
The Director of Human Resource and Administration,
Precision Air Services Limited,
Mail Box 70770
 Dar Es Salaam, Tanzania.

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