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Resettlement Support Center Case Processing Assistant - Church World Service, Nairobi, Kenya

The Resettlement Support Center (RSC) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC is responsible for the preparation of refugee case files for adjudication by Citizenship and Immigration Services (CIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC is administered by the Church World Service International Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

RSC seeks a qualified individual for the Case Processing Assistant position to work in the correspondence unit. The position is based in Nairobi.

This position is primarily responsible for providing accurate and timely case status updates to partners and refugees as well as creating multimedia materials to better educate and inform refugees and partners about the resettlement process.

The Case Processing Assistant reports directly to the Correspondence Team leader and Public Information Manager and works closely with other operations staff.

Key responsibilities include:

  • Contribute to the conceptualization, implementation, and creation of information campaigns
  • Development & management of communications materials aimed at educating and informing refugee applicants on the resettlement process
  • Know how to use audio/visual media programs to create appropriate communications materials
  • Receive and respond to inquiries from implementing partners and refugees in a timely and professional manner.
  • Follow-up with refugee cases according to section Standard Operating Procedures.
  • Any other tasks as assigned by Correspondence Team Leader and Public Information Manager, including possible rotation to other units.
Qualifications/ Experience:
  • Demonstrated computer & audio/visual media skills: especially Microsoft Word, excel , outlook, Final Cut pro, Cool Edit Pro (or other sound editing software), Premiere, Adobe Creative Suite, Publisher, etc.
  • Training in graphic design and visual media essential.
  • Technical expertise of computer programs used to create materials is required.
  • Bachelor’s degree in Communications, Visual Media, Journalism required.
  • Previous experience working in development an advantage.
  • Excellent verbal and written English, conversational French language skills a plus.
  • Outstanding organizational and time management skills
  • Ability to work under pressure and respond to competing priorities
  • Ability to maintain high performance standard with keen attention to detail
  • Ability to work as part of a team in a multi-cultural environment
  • Ability to work under pressure and respond to competing priorities
  • Ability to exercise good judgment and seek guidance as appropriate when confronted with unanticipated problems.
  • Ability to conduct oneself in a professional and courteous manner to represent the best interests of RSC.
  • Ability to follow directions and implement policies and procedures from Supervisor with a positive and receptive attitude.
  • Ability to work as part of a team in a multi-cultural environment in implementing the U.S. Refugee Admissions Program in Sub-Saharan Africa.
The recruitment for this position is a local hire. Applicants must be Kenyan Citizens.

How to apply:
Interested and qualified applicants should submit a letter of interest, CV and portfolio URL to The Human Resources Officer at the following e-mail address: Email: On the subject line, please indicate the reference code of the position, followed by your surname. This position will remain open until filled.


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